Privacy Policy

1. Information we collect

• Accounts: names, email addresses, phone numbers, addresses and account identifiers used to register, sign in and manage the service.
• Children and journeys: information supplied by parents, such as a child's name, age, class, school, home and school locations, schedules, bookings, attendance, pickup and drop-off status, and trip history.
• Drivers: driver profile, vehicle details, driving licence information and licence images submitted for verification.
• Location and trip evidence: device location, journey locations, and photos and associated locations submitted in pickup, drop-off or verification workflows.
• Payments: booking charges, transaction references, payment status and driver payout records. Payment providers handle payment details entered in their checkout.
• Technical information: notification tokens, session information and technical records produced by the apps and their service providers.

2. Why we use information

We use information to authenticate users, verify drivers, arrange and operate rides, show trip progress and estimated arrival, communicate ride updates, process payments and payouts, respond to support requests, and maintain the safety and reliability of the service.

3. Location and device permissions

The parent app uses location, when permitted, to help select home or school locations and display journey information. The driver app uses precise location for tracking, routes and ride coordination. Driver location access can continue in the background when the app is not visible and its tracking service is running.

Camera or photo access supports documents and trip-verification photos. Notification access supports service updates. Microphone access is used where a user chooses a voice feature. Phone access supports calling workflows where enabled. Asanrides does not access or collect your phone contacts.

You can manage permissions in your device settings. Disabling a permission may prevent the related feature from working.

4. Sharing and service providers

Relevant ride, child and contact information is available to assigned drivers and authorized service staff. Relevant driver details and live journey information are available to parents associated with the ride. We use service providers to operate the apps, including Google Maps for maps and routing, Firebase for notifications and enabled technical services, Cloudinary for uploaded media, Resend for account emails, and Razorpay for payments.

Providers process information needed for their services under their own applicable terms and privacy practices. Information may also be disclosed when necessary to respond to a lawful request or protect users and the service.

Asanrides does not sell personal information and does not display advertising.

5. Children’s information

Children do not create accounts. Parents or guardians provide children’s information to arrange school transportation. Drivers use separate driver accounts. Parents should provide only information needed for the service and can contact us to request correction or deletion of information about their child.

6. Storage, retention and security

Account deletion does not erase records that are still needed for financial, safety or dispute purposes. Asanrides has adopted the retention schedule below.

Retention schedule rollout: the 30-day and 90-day expiry rules below are being implemented and are not yet verified across all storage systems and backups. Until that rollout is complete, please contact us to request removal of retained records. We do not currently guarantee automatic deletion by those deadlines.

• Parent profiles and child details: deleted when the parent account is deleted, except for the minimum information included in necessary financial or incident records.
• Detailed location history and pickup/drop-off photos: deleted within 30 days of the trip or photo capture, unless specific records are needed for an incident, dispute or legal requirement. Records may be deleted earlier as part of account deletion.
• Other booking and service records: deleted or irreversibly anonymized within 90 days after account deletion, except for records needed for the financial or incident purposes below.
• Payment records, invoices and driver payout records: only the information necessary for accounting, payment reconciliation and applicable legal obligations is retained for the required period. Where GST recordkeeping rules apply, the period is at least 72 months from the due date for the relevant annual return. Where Companies Act recordkeeping rules apply, accounting books and supporting vouchers are retained for at least eight financial years. These periods do not justify retaining unrelated child profiles, detailed location history or photos.
• Incident, fraud or dispute evidence: only relevant records are retained until the matter is resolved and any applicable legal retention period has ended. A documented legal hold may extend a normal deletion deadline.

Under this schedule, when a retention purpose and any required legal period end, the relevant records should be deleted or irreversibly anonymized. Records independently held by payment or other service providers are governed by their own retention policies. Backup removal is part of the rollout described above. The financial period that applies depends on Asanrides’ legal and tax obligations.

Account features use authentication and controlled access. Retained records should be available only to authorized staff who need them for the stated purpose. No transmission or storage method can guarantee complete security.

7. Account deletion and your choices

Parent accounts: open the parent app’s Profile section, select Delete Account and follow the confirmation steps.

Driver accounts: the Captain app has no in-app account deletion control. For privacy or deletion assistance, email asan122014@gmail.com with the subject “Asanrides account deletion request”. State which app you use and the email address associated with your account. Do not send passwords, one-time codes or payment-card information. We may verify account ownership before acting on a request.

You can also contact us to request access to or correction of your information. Deleting the app from your device does not by itself delete your account.

The retained records described in section 6 are excluded from immediate deletion. You can contact us to ask about retained information or request its deletion; we will assess the request against the purposes for retaining it. The Captain app does not currently offer an in-app deletion control.

8. Policy changes

We may update this policy to reflect changes to the service or data practices. The published policy will show its last-updated date. Material changes will be communicated through appropriate service channels.

9. Contact Asanrides

Operator: Asanrides
Email: asan122014@gmail.com
Contact address supplied by the operator: KG Reddy College of Engineering & Technology, beside Moinabad Police Station, Chilkur Village, Moinabad Mandal, Hyderabad, Telangana 500075, India.